Delivery Information
Here at Predator Nutrition we strive to provide fast and efficient delivery options for our customers so that they receive their purchased goods within the chosen timeframe. We use a selection of different courier including Evri, DPD. Customers can select their preferred option during the Checkout section of their order.
We offer FREE DELIVERY for orders worth £50 or more and these are shipped using the best available delivery service. For SAME DAY DISPATCH, you need to place your order before 5PM BST otherwise your order will be dispatched the following working day.
| Country | Shipping Methods | Price | Free Shipping |
| United Kingdom | Evri Standard Delivery - 2-3 Working Days | £3.69 | Free on orders over £50 |
| United Kingdom | DPD Next Working Day | £5.99 | |
| United Kingdom | DPD Saturday Delivery | £8.49 | |
| Scottish Highlands | £6.99 | Free on orders over £150 | |
| Isle of Man | £6.99 | Free on orders over £150 | |
| Northern Ireland | £6.99 | Free on orders over £150 | |
| Channel Islands | £6.99 | Free on orders over £150 | |
| BFPO | £6.99 | Free on orders over £150 |
Tracking and Delivery
Once your order has been dispatched, you will be sent a 'Shipping Confirmation' email which will provide you with the tracking number of your parcel and also the tracking link that you can use to view the tracking information. It is of great importance that you provide your correct email address otherwise you will not receive this email. On rare occasions, our emails are filtered into your Junk/Clutter Folder by your email provider so please check this folder before contacting us for any delivery queries.
Once you have been sent your tracking information, you can track your parcel by clicking the relevant courier link below:
www.evri.com
www.dpd.co.uk
www.fictracking.fedex.com
Unfortunately, as with all delivery services there are rare occasions when there is a problem with delivery. If you do not receive your order by the expected delivery date, you MUST inform us at support@predatornutrition.com within 48 HOURS so we can investigate with the relevant courier immediately. Failure to do so may mean we are unable to remedy the problem which may include a refund or reshipment of your order.
If your goods arrive damaged, you MUST inform us within 24 HOURS so we can inform the relevant courier immediately and initiate the investigation. Failure to do so may mean we are unable to replace your damaged products.
Incorrect delivery information as stated by the customer is the responsibility of the customer, who will be charged for carriage if we need to make a collection on their behalf and/or the order needs to be reshipped.
We do need to state that it is the customer's responsibility to ensure they are present to sign for their parcel. In no way can Predator Nutrition and/or any of its carriers be held liable for failed deliveries unless either party has been negligent in their duty to deliver.
Refund & Returns Policy
Please make sure we receive your returned items, within 14 days from the day you receive them, to be refunded in full via the original payment method. If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund in full. We may instead return your purchase to you. Prior to sending it, you will be charged the delivery fee applicable to the products and your location. No refund or exchange will be given without a receipt, dispatch note or other proof of purchase. Refunds can only be given for products which are returned to us in their original condition. We cannot issue a refund for any item which has been opened or used. When raising a claim for a missing parcel with Evri we will require a printed document signed and dated.
Products That Cannot Be Refunded
The following items cannot be refunded within the terms of our refund policy: Gift Cards, Clearance Products, Frozen or Perishable Goods.
How To Return Goods
To return items you are advised to contact us first setting out the following information:
- Reason for Return
- Order Number
- Full Name
- Date of Order
- Details of products purchased
- Preferred Outcome e.g. exchange, refund
We suggest you return your items via tracked/recorded delivery. Please use sufficient packaging to ensure the contents are not damaged in transit.
Returns Address:
Predator Nutrition Online Limited
Unit 1, Arctic Park
Thornes Farm Way
Leeds
West Yorkshire
LS9 0AN
United Kingdom
International Shipping Costs and Delivery Estimates for Selected Countries - Countries listed below may incur an additional shipping charge for parcels over 5kg in weight
| Group 1 Europe | 3 to 5 working days | £7.99 | Fedex |
| Spain | Poland | ||
| Austria | Germany | ||
| Belgium | Ireland | ||
| Czech Republic | Luxembourg | ||
| France | Netherlands | ||
| Group 2 Europe | 4 to 10 working days | £12.99 | Fedex |
| Bulgaria | Croatia | Slovakia | |
| Denmark | Estonia | Slovenia | |
| Greece | Hungary | Sweden | |
| Italy | Latvia | Portugal | |
| Lithuania | Romania | ||
| Group 3 Europe | 5 to 7 working days | £17.99 | Fedex |
| Finland | |||
| Group 4 Europe | 3 to 5 working days | £23.99 | DHL |
| Switzerland | Norway |
| Group 1 | £22.99 | Fedex | |
| Hong Kong | Serbia | ||
| Japan | Turkey | ||
| Liechtenstein | Bosnia-Herzegovina | ||
| Group 2 | £14.99 ($19.99) | Fedex | |
| South Korea | Saudi Arabia | New Zealand | |
| Monaco | Malaysia | Kuwait | |
| Israel | India | Australia | |
| Bahrain | Bahamas | Canada | |
| Canary Islands | Cyprus | Malta | |
| Andorra | |||
| Group 3 | £14.99($19.99) | Fedex | |
| USA | |||
| Group 4 | £12.99 | Fedex | |
| China | |||
| United Arab Emirates | |||
| Group 6 | £42.99 | Fedex | |
| Argentina | Cayman Islands | Tanzania | |
| Greenland | Iceland | South Africa | |
| Indonesia | Puerto Rico - ARE | Macau, China |
Group 8 5 to 10 working days £32.99 DHL Gibraltar Albania Mexico Vatican City Montenegro Group 12 4 to 6 working days £32.99 Fedex Singapore Group 13 5 to 15 working days £24.99 Fedex Angola Iraq Lesotho Papua New Guinea Brunei Lebanon Maldives American Samoa Nicaragua Pakistan Philippines British Virgin Islands Seychelles Tunisia Afghanistan Fiji Bhutan Turks & Caicos Islands Barbados Jamaica Bolivia Central African Republic Mongolia Kiribati Ethiopia Côte D'ivoire (Ivory Coast) Mozambique Sierra Leone Gabon Democratic Republic of the Congo Nepal El Salvador Haiti Guadeloupe Nigeria French Guiana Liberia Guatemala Suriname Guyana Mauritius Guinea-Bissau Swaziland Marshall Islands Bangladesh Trinidad & Tobago Zambia Micronesia Congo Jordan Thailand Palau Burkina Faso Costa Rica Egypt Anguilla Georgia Grenada Mali Burundi Montserrat Myanmar Namibia Chile Rwanda Senegal Taiwan Mauritania Paraguay U.S. Virgin Islands Uruguay New Caledonia Vanuatu Armenia Botswana Brazil Cabo Verde Chad Curacao Ghana Honduras Madagascar Morocco Niger Panama Tonga Uzbekistan Belize Cambodia Ukraine Benin Gambia Algeria Russian Federation Guinea Malawi Aruba Republic of Moldova Belarus Martinique Colombia Dominican Republic Qatar Nauru Djibouti Eritrea Dominica Peru Solomon Islands Togo Uganda
Transhit Times: Singapore, Malaysia, the United Arab Emirates, Switzerland, China, Hong Kong SAR (China), Norway, Bangladesh, New Zealand, Monaco, Antigua and Barbuda, South Korea, Thailand, Jordan, Ukraine, Saudi Arabia, Canada, Bahrain, Congo, Australia, Namibia, Cameroon, Lebanon, Kuwait, Japan, Turkey, Serbia, India, Egypt, Ivory Coast, Tunisia, Israel, Montenegro, Senegal, Qatar, the Maldives, Macau SAR (China), Iraq, Nigeria, Peru, Taiwan (China), Iceland, Ethiopia, Belarus, Georgia, Russia, Rwanda, Bhutan, Curaçao, Kazakhstan, the Dominican Republic, the Cayman Islands, Madagascar, Togo, Oman, the Faroe Islands, Ghana, Guam, Andorra, Puerto Rico, and Greenland - 4 to 10 working days
Transit Times: Tanzania, Martinique, Guadeloupe, Algeria, Gibraltar, Morocco, Kenya, Malawi, Niger, South Africa, Dominica - 6 to 15 working days
Transit Times: Wallis and Futuna, French Guiana, Cook Islands - 15+ working days
*If you shop in EUR or USD, our shipping prices will be dynamically calculated based on the daily exchange rate and displayed in EUR/USD.
Please be aware that import duties and taxes may apply upon receipt of orders shipped. Such duties and taxes are beyond our control as they are set by the Customs Authority of the destination country. These depend on a number of factors, such as country of origin of the purchased product, local VAT rates and local import taxes, and it will be your responsibility to pay them if and when asked to by your local authorities.
International Reshipment Charge
If the Predator Nutrition has to re-deliver a parcel, due to a fault of the customer, there will be a charge to cover reshipment plus handling fees (shipping amount + £5 to cover our freight shipping ad handling costs). Please contact us to provide further information as shipping charges will vary based on weight and destination.
PO Boxes
Please be aware that orders sent to PO Boxes could attract additional charge for the amount of £9.
Note:
We do need to state that it is the customer's responsibility to ensure they are present to sign for their parcel. In no way can Predator Nutrition or its delivery partners be held liable for failed deliveries unless either party has been negligent in their duty to deliver.
If your country isn't in the above, please contact our customer service team on +441135329420 to find out if we can ship to you and the costs.
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