- Please make sure we receive your returned items, within 17 days from the day you receive them, to be refunded in full via the original payment method.
- If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right not to offer you a refund in full. We may instead return your purchase to you. Prior to sending it, you will be charged the delivery fee applicable to the products and your location.
- No refund or exchange will be given without a receipt, dispatch note or other proof of purchase.
- Refunds can only be given for products which are returned to us in their original condition. We cannot issue a refund for any item which has been opened or used.
Products That Cannot Be Refunded
The following items cannot be refunded within the terms of our refund policy:
- Gift Cards
- Frozen or perishable goods
How To Return Goods
To return items you are advised to contact us first by email at firstname.lastname@example.org setting out the following information:
||Reason for Return
||Date of Order
||Details of products purchased
||Preferred Outcome e.g. exchange, refund
We suggest you return your items via tracked/recorded delivery. Please use sufficient packaging to ensure the contents are not damaged in transit.
Predator Nutrition Ltd
Thornes Farm Way